Service Desk Analyst

About the Role

We are currently seeking a Service Desk Analyst to join our small IT team. Our IT team provides helpdesk support, systems improvement and data insights to enable our national teams to work at pace. We are at the tail end of major transformation but there is much more scope to maximise our new tech stack. Our culture of continuous improvement will keep you challenged. Join us on the ongoing journey to provide our internal users with efficient support, industry leading tools and smarter integration.

Day to day you will assist our internal staff across their IT needs which could include ordering and setting up new computers and phones, creating and updating user accounts, updating websites and intranets, configuring and customising our apps and much more! You will partner with our external vendors and ensure all our applications and IT services are running as they should be. We are an innovative bunch so expect to be upskilled across our systems with scripts and automation of tasks.

This is a permanent role based in the Auckland CBD and close to all major transport routes.

About You

You’ll be a recent IT graduate with a passion for technology and computers or have some service or help desk experience. We are looking for someone who:

  • Is a natural problem solver who follows a logical process, and looks at the big picture, while paying attention to the detail
  • Will be a positive addition and who is solutions focused. No challenge is too big or small!
  • Will contribute to the team and care about the quality of the service they provide.
  • Will follow through to ensure our staff are happy with the outcome and receive timely care
  • Is curious to understand process and workflows, has a passion for continuous improvement and are eager to learn and master new systems and applications

About Accordant

Join a Group that has a unique part to play in the growth and success of New Zealand and its people.

Accordant is the only recruitment and resourcing company to be listed on the NZX. With significant entities including Absolute IT, AWF, JacksonStone and Madison, our Group has 270 employees in 21 cities/towns across the country. We find and hire the people who make up the backbone of our industry and economy – all sorts of skillsets from builders and machine operators, to support staff, policy analysts, IT talent and C-suite executives. In addition to permanent recruitment, each day we manage a workforce of thousands in a temporary and professional contracting capacity. We also have new initiatives in development so joining Accordant means you can expect a horizon of progress and pace.

Find out more about us here.

If you would like to discuss this opportunity further contact Anastasia Gyson on 021 085 83122 or